Responsible Business Practices

We execute our values through responsible business practices. We believe that embedding responsible business practices throughout our organization enables us to identify and mitigate risks, enhance corporate governance and stakeholder relations, as well as attract and retain talent and reduce our environmental impact.

Operating Quality Properties

We recognize the importance of making thoughtful choices in our operations. We strive to operate quality properties while minimizing unnecessary waste and prioritizing resource efficiency. Leveraging technology, we have streamlined our processes to significantly reduce paper usage in our resident interactions, with applications, service requests, and lease agreements fully digitized — enhancing convenience and reducing paper waste.

Our renovation approach is focused on maximizing resource utility to reduce waste, emphasizing practicality and sustainability, prioritizing durability and longevity, and opting for replacement only when required. By implementing measures, such as hardening for countertops and flooring, we aim to reduce resource consumption and minimize the environmental impact associated with frequent replacements. When we do replace appliances and other major home elements, we prioritize energy-efficient appliances and low-flow plumbing fixtures.

Acting As a Trusted Partner

We understand that our greatest asset is our network of stakeholders and are committed to supporting all who are involved in our business. Our standard of care guides our relationships with residents, employees, vendors, communities and investors alike. We understand that our success is inherently tied to the well-being of the individuals and communities we engage with, and actively strive to foster an environment that reflects this understanding.

We are committed to the well-being of our residents. Our approach to resident-conscious policies is guided by fairness. We believe in treating every resident with respect and consideration, creating an atmosphere of trust and mutual understanding. Our policies are designed to be transparent, easily accessible, and responsive to resident feedback. We endeavor to address our residents’ concerns promptly and effectively.

We are committed to the well-being of our diverse and dedicated team, who are the heart of our organization. Evergreen is proud to provide what we believe to be a competitive and comprehensive benefits package that includes paid parental leave, bereavement support, and time off to vote. We also offer 32 hours of paid volunteer time off for all employees annually, empowering them to contribute time to causes that matter to them most.

Ensuring High Standards of Governance

We are committed to maintaining high standards of ethics, governance and cybersecurity. Our dedication to ethical conduct and strong governance serves as the foundation of our operations, fostering an environment of trust, transparency, and accountability.

We have established a comprehensive framework for addressing concerns and promoting a culture of integrity. This includes our implementation of a formal complaint procedure comprised of reporting structures to address fraud and harassment, anonymous ethics and whistleblower hotlines, and a ‘no retaliation’ policy to ensure that avenues for reporting are readily accessible and safeguard those who come forward. Recognizing that ethics and compliance are ongoing efforts, we conduct regular training sessions on our code of conduct, anti-harassment policies, and other ethical practices.

Evergreen places strong emphasis on equity and inclusivity, both of which are central to our values. We are committed to fostering a welcoming environment free from predatory practices, discrimination, or biases and to promoting equitable opportunities for all individuals and communities we serve. To this end, we have established comprehensive anti-discrimination policies to ensure fairness throughout our operations.

Evergreen’s commitment to security and privacy aligns with our approach to governance, including adhering to the National Institute of Standards and Technology (NIST) V5 security and privacy controls. This underscores our dedication to safeguarding sensitive information, maintaining data integrity, and protecting both our stakeholders and the assets entrusted to us.